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Latest articles

Alternatives
Drift vs. Intercom: Which One to Choose for Your Business?
Trying to choose between Drift vs. Intercom? This guide breaks down the key differences to help you pick the right tool for your team.
Alternatives
Freshchat Review: Features, Pricing, User Feedback 2025
Are you considering Freshchat for your customer service software? Read this complete Freshchat review to learn whether it’s a good fit for your business.
Case Studies
Global Travel Enhances Team Workflow and Support Experience with Tidio
Global Travel transformed its customer support operations by implementing Tidio's AI-powered platform, successfully routing conversations between sales and service teams while increasing engagement rates and enhancing customer response times.
AI customer service
AI Copilots in Customer Service: A Practical Guide (2025)
AI copilots support agents with real-time suggestions and helpful context during live conversations. Learn how an AI copilot for customer service works and where Lyro Copilot fits in.
Customer Service
10 Best Help Desk Software for Small Business
Looking for help desk software for your small business? Explore top tools with AI, live chat, automation, and ticketing—designed to boost efficiency and customer satisfaction.
Case Studies
Your KAYA Automates 75% of Inquiries with Tidio’s AI
Your KAYA, a Polish eco-friendly personal care brand, transformed their customer service with Tidio's Lyro AI, achieving a 75% resolution rate and successfully unifying multiple communication channels.
Case Studies
Axioma Achieves 89% Resolution Rate with Lyro AI Agent
Axioma boosted their car body repair customer experience with Tidio's Lyro AI, achieving an impressive 89% AI resolution rate and increasing sales bot engagement to 21%.
Case Studies
The Muzzle Movement Boosts Support Efficiency with Lyro AI
The Muzzle Movement streamlined customer support with Lyro AI and ticketing, handling over 1,200 monthly tickets and achieving 74% resolution rate.