Adoption of conversational AI is accelerating quickly. The global conversational AI market is projected to reach $41.39 billion by 2030[1], reflecting how more companies are investing in AI-driven communication tools.
Companies use conversational AI to respond to common questions, guide users through simple tasks, or help visitors find the right product or information. These tools can handle large volumes of conversations at once, which helps support teams keep response times low even during busy periods.
In this article, we’ll look at what conversational AI companies offer and explore some of the top platforms businesses use to build and manage AI-driven conversations. You’ll also see examples of tools designed for customer support, along with those used for enterprise automation and internal assistance.
| Conversational AI platform | Free plan? | Best for |
|---|---|---|
| Tidio | ✅ | Conversational AI for customer support and ecommerce |
| Ada | ❌ | Automated customer service for large support teams |
| Zendesk AI | ❌ | AI-powered support automation within help desk workflows |
| Yellow.ai | ✅ | Omnichannel customer engagement automation |
| Boost.ai | ❌ | AI virtual agents for high-volume customer service |
| IBM watsonx Orchestrate | ❌ | Enterprise conversational AI development |
| Cognigy | ❌ | Enterprise contact center automation |
| Kore.ai | ❌ | Building AI agents for enterprise workflows |
| Aisera | ❌ | IT service automation and employee support |
| Moveworks | ❌ | AI assistants for internal enterprise operations |
Tidio
G2 ratings: 4.6/5 ⭐️
Tidio is a conversational AI platform designed to help businesses manage customer conversations across chat, email, and messaging channels. It allows support teams to respond quickly while keeping interactions organized in one place, which makes it easier to handle growing volumes of inquiries.
What makes Tidio stand out is its focus on practical automation that supports everyday customer communication. Lyro, Tidio’s AI customer service agent, can answer user questions, guide visitors through common requests, and assist with product inquiries without requiring constant human involvement. Businesses can use chatbot automation to keep conversations moving when support teams are unavailable, while agents can step in whenever a situation needs personal attention.
Main features:
- Shared inbox for managing conversations from live chat, email, and messaging channels in one dashboard
- Lyro AI agent for automated replies and customer question resolution
- Visual automation builder for creating chatbot flows and handling common requests
- Real-time visitor insights that show what users are viewing on the website
- Live chat widget with customizable appearance and proactive messaging
Pricing:
- 7-day free trial available
- Free version available
- Starter ($24.17/mo)
- Growth (starts at $49.17/mo)
- Plus (starts at $749/mo)
- Premium (starts at $2999/mo)
Automate the majority of customer conversations with Lyro AI Agent
Ada
G2 ratings: N/A
Ada is an AI-powered customer service platform you can use to automate large volumes of support conversations. It helps enterprises deploy AI agents that can answer customer questions, resolve issues, and guide users through support workflows across multiple digital channels.
This conversational AI platform focuses on improving automated resolution rates while maintaining consistent customer experiences. Ada’s AI agent analyzes incoming questions and uses company knowledge sources to generate responses. Also, the tool continuously improves through testing and performance analysis. Businesses can deploy the agent across chat, messaging platforms, email, or voice channels while keeping conversation context and customer identity consistent.
Main features:
- AI customer service agent that can automatically resolve a large share of support inquiries
- Omnichannel deployment across chat, messaging apps, email, and voice channels
- No-code AI agent builder for designing and managing automated conversations
- Performance monitoring tools for testing, analyzing, and improving AI responses
- Integrations with CRM systems and business tools to personalize support workflows
Pricing:
- Pricing available on request
Read more: Here are the best unified messaging platforms to consider for your needs.
Zendesk AI
G2 ratings: 4.3/5⭐️
Zendesk AI is a customer service automation platform integrated into the Zendesk support ecosystem. It helps teams manage and resolve customer conversations across multiple channels while using AI to automate common requests and assist human agents. Businesses often use it to centralize support operations and handle large volumes of inquiries more efficiently.
This conversational AI solution combines AI agents with AI tools that support human agents behind the scenes. Zendesk’s AI agents can automatically respond to questions across messaging, email, or web forms using knowledge base content, while AI agent-assist tools help support teams summarize tickets and suggest replies, allowing them to manage conversations more quickly. Because these tools are built directly into the Zendesk Suite, companies can automate support workflows without introducing additional systems.
Main features:
- AI agents that automatically respond to customer inquiries across messaging, email, and web channels
- Knowledge-base powered responses that use help center content to generate accurate answers
- Omnichannel support workspace for managing conversations
- AI assistance for agents that summarizes tickets and suggests replies
- Reporting and analytics for tracking automated resolutions and support performance
Pricing:
- Free trial available
- Support Team ($19/agent/month)
- Suite Team (starts at $55 per agent/month)
- Suite Growth (starts at $89 per agent/month)
- Suite Professional (starts at $115 per agent/month)
- Suite Enterprise (custom pricing)
Yellow.ai
G2 ratings: 4/4⭐️
Yellow.ai is an enterprise conversational AI platform that helps automate customer and employee conversations across digital and voice channels. Businesses use it to deploy AI agents that handle support requests, guide customers through workflows, and manage interactions.
The platform focuses on large-scale automation through what it calls agentic AI. These AI agents can understand user intent, maintain context throughout a conversation, and complete tasks such as answering questions or booking services. Yellow.ai supports deployment across more than 35 communication channels and can operate in over 135 languages, which makes it suitable for global organizations managing high volumes of interactions.
Main features:
- Omnichannel AI agents that handle conversations across web chat, messaging apps, voice, and social platforms
- No-code conversation builder that allows teams to design automated workflows
- Multilingual support in more than 100 languages
- Integrations with CRM systems, contact center software, and enterprise tools
- Analytics and performance insights
Pricing:
- Free version available
- Enterprise (pricing available upon request)
Boost.ai
G2 ratings: 4.7/⭐️
Boost.ai is a conversational AI platform that helps enterprises automate customer interactions through intelligent virtual agents. Companies often use it to handle high volumes of support requests while keeping customer experiences consistent and efficient.
This platform focuses on building AI agents that understand natural language and resolve inquiries without relying on fixed chatbot scripts. Businesses can create virtual assistants that answer questions and guide users through processes, all the while connecting with human agents whenever necessary. Boost.ai is commonly used in industries such as banking, insurance, and public services where security and compliance are essential.
Main features:
- Conversational AI platform for building virtual agents
- No-code environment for designing and maintaining chatbot or voicebot conversation flows
- Natural language understanding that allows AI agents to interpret complex user queries
- Omnichannel deployment across websites, messaging platforms, and voice systems
- Integrations with other platforms (Zendesk, Salesforce, Front)
Pricing:
- Contact sales
IBM watsonx Orchestrate
G2 ratings: 4.4/5/⭐️
IBM watsonx Orchestrate is an enterprise AI platform designed to build and coordinate AI agents that automate business tasks and workflows. Organizations can use it to create assistants that can handle complex processes and connect multiple systems in order to complete tasks across enterprise applications.
The platform focuses on what IBM calls “agent orchestration.” Instead of running a single chatbot or assistant, companies can deploy multiple AI agents that collaborate to complete multi-step workflows. These agents can integrate with tools such as CRM systems, productivity apps, or internal databases. This approach allows teams to automate repetitive work and manage processes across departments while keeping strong security controls in place.
Main features:
- AI agent builder that allows teams to design and deploy intelligent agents
- Multi-agent orchestration that enables several AI assistants to collaborate on complex workflows
- Prebuilt agent catalog with solutions for business areas such as HR, procurement, and sales
- Integrations with enterprise applications and automation tools
- Governance dashboard that provides metrics and monitoring of AI systems throughout the agent lifecycle
Pricing:
- Free trial available
- Essentials (starts at $530/month)
- Standard (starts at $6,360/month)
- Premium (custom pricing)
Cognigy
G2 ratings: 4.6/5/⭐️
Cognigy is an enterprise conversational AI platform used to build and manage AI agents for customer service and contact center automation. Companies use it to deploy chat and voice assistants that can handle customer inquiries. They also use it to automate support processes and integrate with existing contact center systems.
You can use Cognigy to combine conversational AI with generative AI and power what it calls an “AI workforce” for customer experience operations. Businesses can design AI agents that understand customer intent, access knowledge sources, and interact across digital or voice channels. In addition, Cognigy integrates with CRM systems and contact center infrastructure, which allows organizations to automate large portions of customer support while keeping human agents involved when needed.
Main features:
- AI Agent Studio with a visual low-code environment for building and managing AI agents
- Omnichannel deployment for chat and voice assistants across websites, messaging apps, and phone systems
- Knowledge AI that connects company documents and data sources to generate accurate responses
- Agent Copilot with real-time assistance and knowledge shortcuts
- Analytics and insights tools for monitoring conversations and improving AI performance
Pricing:
- Contact sales
Kore.ai
G2 ratings: 4.6/5/⭐️
Kore.ai is an enterprise conversational AI platform that helps organizations build AI agents for customer service, employee support, and business automation. Companies use it to create virtual assistants that can automate workflows and connect with enterprise systems across multiple channels.
The platform focuses on agentic AI applications designed for enterprise environments. Businesses can build AI agents using Kore.ai’s agent platform or deploy prebuilt solutions for industries such as banking, healthcare, retail, and telecom. Kore.ai also provides a marketplace of ready-to-use AI agents, templates, and integrations that help organizations accelerate deployment. In case a company needs more specialized solutions, it can build tailored applications on the platform to support specific workflows.
Main features:
- Agent platform for building conversational AI agents
- Prebuilt AI applications designed for industries such as banking, healthcare, retail, and telecommunications
- Enterprise modules to build tailored applications
- Low-code and no-code tools for managing AI assistants and workflows
- Integrations with sales, marketing, CS, and other tools (Google Ads, SurveyMonkey, Asana, etc.)
Pricing:
- Contact sales
Read more: Here are the best enterprise help desk tools on the web.
Aisera
G2 ratings: 4.4/5/⭐️
Aisera is an enterprise AI agent platform designed to automate support processes and business workflows across departments. The platform focuses on autonomous AI agents that can execute actions instead of simply responding to queries. These agents can retrieve information from multiple systems, trigger workflows, and complete complex processes across domains such as IT, HR, and customer service.
Aisera also provides tools like Agent Assist, which helps human agents resolve cases faster with real-time suggestions and recommended actions.
Main features:
- Unified AI agent platform for building assistants that automate tasks and support workflows across departments
- Autonomous AI agents that can execute actions and orchestrate multi-step processes across systems
- Agent Assist tools that provide real-time recommendations, case summaries, and next-best actions for support teams
- Retrieval-augmented generation (RAG) capabilities that search enterprise data sources to generate accurate responses
- Prebuilt automation catalog and integrations with platforms such as Freshservice, ServiceNow, Salesforce, Jira, etc.
Pricing:
- Contact sales
Moveworks (from ServiceNow)
G2 ratings: 4.6/5/⭐️
Moveworks is an enterprise AI assistant platform that helps employees search for information and complete tasks across business applications. Organizations use it to automate internal workflows, answer employee questions, and resolve requests through a single AI assistant that integrates with workplace systems.
The platform combines enterprise search with AI agents that can execute actions across applications. Instead of simply returning information, the Moveworks assistant can complete tasks such as resetting access, updating records, or retrieving data from connected systems. Also, Moveworks is specific by using a reasoning engine that understands employee requests and applies business context. Then, it coordinates actions across different enterprise tools.
Main features:
- AI assistant that allows employees to search enterprise knowledge and complete tasks across business applications
- Agent Studio for building and deploying AI agents
- Enterprise search that connects company knowledge sources and generates AI summaries with citations
- Integrations with customer service, IT, HR, and marketing tools (Zendesk, Freshservice, GitHub, Guru, Salesforce)
- Analytics, and access controls for monitoring AI agent performance
Pricing:
- Contact sales
Read more: Check out our ultimate guide on enterprise chatbots.
Conversational AI platforms: key takeaway
Conversational AI companies help businesses automate conversations and handle growing volumes of requests without increasing support workloads. Aside from allowing organizations to deploy AI assistants that answer questions, these tools also guide users through tasks and connect with business systems across multiple channels.
Different platforms focus on different use cases. Some tools are designed for customer service automation, while others help automate internal workflows or coordinate AI agents across enterprise applications.
If your goal is to automate customer conversations quickly and keep support organized across channels, Tidio is the right platform for the job. It offers an accessible way to deploy conversational AI with tools like Lyro agent, live chat, and automation workflows built specifically for customer-facing teams.
Resolve customer questions in an instant
FAQ
Some of the best conversational AI companies provide platforms that help businesses automate conversations, improve customer support, and streamline workflows. Well-known solutions include tools focused on customer service as well as enterprise AI automation. Examples of popular conversational AI companies include Tidio, Ada, Yellow.ai, Kore.ai, Aisera, and Moveworks.
Tidio is a customer communication platform that combines live chat, conversational AI, and automation tools to help businesses manage customer interactions across channels. It allows companies to answer questions and automate conversations from a single dashboard.
Yes, Tidio uses AI through its AI agent, Lyro. Lyro can automatically respond to customer questions, provide support based on knowledge sources, and assist visitors in real time without requiring human agents for every interaction.
Businesses often see ROI from Tidio by reducing support workload, improving response times, and increasing customer satisfaction. Automation through Lyro allows companies to resolve many inquiries instantly, which helps teams save time and handle more conversations without expanding support staff.
