Customers demand exceptional service experiences, including instant responses, proactive support, and seamless self-service options. AI agents for customer service can deliver all of this and more, changing how businesses interact with their customers.
According to a recent Profound study, nearly 80% of consumers[1] now rely on AI systems such as chat or answer engines for at least half of their decision-making process. While these interactions often start during product research, they’re shaping broader expectations for how customers want to engage with brands—through fast and intelligent conversational AI experiences.
This growing comfort with AI interactions means that customer service is no longer exempt from the same standard. Users expect the same level of context awareness and speed from support chatbots as they do from tools like ChatGPT or Perplexity.
But with so many options available, how do you identify the best AI agent for customer service that matches your specific requirements?
We’ve conducted extensive research to bring you a fair comparison of the top platforms. So, look forward to a complete review with ratings, features, and pricing details to help you supercharge your customer interactions.
Try the best AI agent for your customer service
What is an AI agent for customer service?
An AI agent for customer support is an intelligent conversational system powered by artificial intelligence that engages with customers in natural language. These advanced agents automate customer support by providing assistance, answering inquiries, and resolving issues with human-like understanding.
The best AI agents for customer service can recognize customer speech patterns at various stages of their journey and deliver relevant information. This frees up human support representatives to focus on complex, high-value interactions.
Top 10 AI agents for customer service
The following AI agents combine advanced automation, analytics, and intelligent features to streamline support operations and reduce agent workload. This allows your team to concentrate on complex customer inquiries.
Here’s our comparison table for quick reference:
| Platform | G2 rating | Free plan | Best for |
| Tidio | 4.7/5 ⭐ | ✅ | AI for email |
| Intercom | 4.5/5 ⭐ | Free trial | Enterprise-ready AI templates |
| HubSpot | 4.4/5 ⭐ | ✅ | CRM-integrated AI workflows |
| Zendesk | 4.3/5 ⭐ | Free trial | Advanced AI analytics and reporting |
| Gorgias | 4.6/5 ⭐ | Free trial | AI-powered personalized automations |
| Ada | 4.6/5/5 ⭐ | ❌ | User-friendly AI automation platform |
| ProProfs Desk | 4.5/5 ⭐ | ✅ | AI-powered issue tracking |
| Zoho Desk | 4.4/5 ⭐ | Free trial | Zia contextual AI assistant |
| Freshchat | 4.4/5 ⭐ | ✅ | AI agents with shared inbox |
| Drift | 4.4/5 ⭐ | ❌ | AI-powered conversation analytics |
Let’s examine detailed reviews of each AI agent:
1. Tidio
Rating: 4.7/5 ⭐ (1,750+ reviews on G2)
Tidio stands out as a comprehensive AI agent platform featuring Lyro AI, an intelligent virtual assistant. This software can handle complex customer inquiries using natural, conversational language. The platform combines a no-code AI agent with live chat functionality, specialized ecommerce integrations, and email automations.
Key features:
- AI for website chat and email
- Intelligent chat triggers and routing
- Cross-platform integrations (Instagram, Facebook, Zapier)
- Mobile AI agent management (iOS/Android)
- Multilingual capabilities for 11 languages
Pricing:
- 7-day free trial available
- Free version available
- Starter ($24.17/mo)
- Growth (starts at $49.17/mo)
- Plus (starts at $749/mo)
- Premium (starts at $2999/mo)
Read more: Learn how Lyro AI works on email to automate ticketing. Also, discover all you need to know about Tidio’s Lyro AI agent.
2. Fin by Intercom
Rating: 4.5/5 ⭐ (3,410+ reviews on G2)
Intercom provides enterprise-grade AI customer service agents with extensive tools for improving client interactions. The platform offers AI-powered chat surveys, engagement tracking, and intelligent visitor categorization with advanced workflow automation.
Pros:
- Extensive chatbot templates
- Intelligent workflow monitoring and reporting
- AI-powered customer satisfaction surveys
Cons:
- Steep learning curve for AI chatbot features
- Limited content organization options
Pricing:
- 14-day free trial
- Essential: $39/seat/mo
- Advanced: $99/seat/mo
- Expert: $139/seat/mo
- Fin AI Agent add-on: $0.99/Fin resolution
Read more: Check out the top Intercom alternatives available on the market today.
3. HubSpot
Rating: 4.4/5 ⭐ (2,520+ reviews on G2)
HubSpot’s AI customer service agents integrate seamlessly with the company’s CRM system. This provides intelligent customer communication tracking and automated interaction management for marketing, sales, and support teams.
Pros:
- CRM-integrated AI workflows
- Customer service and sales automation
- Shared inbox with AI-powered routing
Cons:
- Limited standalone AI analytics
- Complex knowledge base setup
Pricing:
- Free plan available
- Starter: $15/mo/seat
- Professional: starting at $1,430/mo
- Enterprise: starting at $4,610/mo
Read more: Compare the best HubSpot alternatives to choose the right software for your business.
4. Zendesk
Rating: 4.3/5 ⭐ (6,210+ reviews on G2)
Zendesk’s cloud-based AI offers customer service agents, advanced role permissions, web SDKs, and intelligent operating hours management. Moreover, the AI agents integrate across multiple channels, including email, social media, and WhatsApp.
Pros:
- Advanced chatbot reporting and analytics
- Intelligent offline pre-chat forms
- Real-time visitor insights
Cons:
- Occasional data synchronization issues
- Navigation complexity for AI features
Pricing:
- 14-day free trial
- Suite Team: $55/agent/mo
- Suite Growth: $89/agent/mo
- Suite Professional: $115/agent/mo
- Suite Enterprise: contact sales
Read more: Learn the pros, cons, and pricing comparison of the best Zendesk alternatives.
5. Gorgias
Rating: 4.6/5 ⭐ (520+ reviews on G2)
Gorgias excels as an AI customer service agent for ecommerce businesses, particularly those using Shopify. It combines intelligent automation with ticketing systems, offering AI-powered personalized customer experiences and advanced segmentation capabilities.
Pros:
- Intent and sentiment detection
- Social media and messaging platform integration
- Smart customer journey tracking
Cons:
- Primarily focused on ecommerce
- Limited reporting capabilities
Pricing:
- 7-day free trial
- Starter: starts at $10/month
- Basic: starts at $60/month
- Pro: starts at $360/month
- Advanced: starts at $900/month
- Enterprise: contact sales
Read more: Check out the best Gorgias alternatives available on the market.
6. Ada
Rating: 4.6/5 ⭐ (150+ reviews on G2)
Ada offers a comprehensive AI-powered customer service automation platform designed to transform customer experiences. The platform allows businesses to train AI agents and guide continuous improvement across multiple channels and languages.
Pros:
- Multi-channel AI agent automation
- Drag-and-drop chatbot builder
- Flexible API integrations for AI workflows
Cons:
- Occasional data inconsistencies
- Integration bugs reported by some users
Pricing:
- AI Agent: contact sales
- Advanced AI Agent: contact sales
7. ProProfs Desk
Rating: 4.5/5 ⭐ (35+ reviews on G2)
ProProfs Desk provides cloud-based AI customer service agents that help businesses build stronger customer relationships. It offers centralized support management and intelligent ticket resolution as the main functionality.
Pros:
- Shared inbox functionality
- Intelligent canned responses
- AI-powered issue tracking and incident management
Cons:
- Limited integration options
- Basic AI ticketing features
Pricing:
- Free plan (single user)
- Team: $29.99/month/operator
- Customer Support Suite: Contact sales
8. Zoho Desk
Rating: 4.4/5 ⭐ (6,520+ reviews)
Zoho Desk’s Zia, the contextual AI agent, provides intelligent reply assistance, automatic ticket tagging, and knowledge base automation. It works across web, email, and social media channels for consistent customer service throughout the client’s journey.
Pro:
- Omnichannel AI service delivery
- Multi-brand AI help center
- AI-powered service level agreements
Cons:
- Extended learning curve for AI features
- Integration complexity
Pricing:
- Free trial available
- Express: $9/month/user
- Standard: $20/month/user
- Professional: $35/month/user
- Enterprise: $50/month/user
9. Freshchat
Rating: 4.4/5 ⭐ (490+ reviews on G2)
Freshchat combines live chat with AI-powered customer service agents. This platform offers multi-channel functionality, intelligent web chat widgets, and context-driven AI responses across over 33 languages.
Pros:
- Context-driven AI agents with instant responses
- Multi-platform messaging (mobile, web, WhatsApp, Facebook)
- Multilingual agent support
Cons:
- Email identity confusion issues
- Occasional AI response bugs
Pricing:
- Free plan available
- Growth: $23/month/agent
- Pro: $59/month/agent
- Enterprise: $95/month/agent
10. Drift
Rating: 4.4/5 ⭐ (1,250+ reviews on G2)
Drift’s AI-powered platform specializes in personalizing conversations throughout the customer journey. It uses patented conversational AI and ChatGPT-powered features for efficient customer interactions.
Pros:
- ChatGPT-powered AI responses
- Real-time notifications
- Comprehensive analytics dashboards
Cons:
- Occasional live chat glitches
- Feature update bugs
Pricing:
- Custom pricing and demo upon request
Read more: Discover the top Drift alternatives with pros, cons, and pricing compared.
Benefits of AI agents for customer service
AI customer service agents offer powerful capabilities that can transform your support operations. They improve lead generation, reduce response times, increase customer satisfaction, and significantly reduce agent workload.
Here are the primary advantages of implementing the best AI agents for customer service:
- 24/7 Availability: modern customers expect instant answers and AI customer service agents deliver. In fact, 64% of consumers[1] say 24/7 availability is the top benefit of AI support.
- Cost reduction: AI customer service agents boost sales while cutting costs, offering a cheaper alternative to expanding human support teams. Global retail spending via AI agents is projected to hit $142 billion[1] , highlighting their economic impact.
- Enhanced customer communication: AI agents use customer data to deliver fast, personalized support—boosting satisfaction and driving sales. 40% of customers spend more[1] after personalized AI interactions.
- Multilingual AI capabilities: with over 75% of customers[1] preferring to shop in their native language, AI customer service agents easily understand and respond in multiple languages. This eliminates language barriers that could result in lost sales.
- Brand personality and voice: AI agents with NLP add personality, making brands feel more human and engaging. About 53% of consumers[1] form positive brand associations when agents use smart, witty responses.
Key takeaways
Some of the best AI customer service agents, like Lyro AI, can automate 50-70% of repetitive support tasks while maintaining exceptional customer experiences. This helps businesses interact with customers more efficiently by offering 24/7 intelligent support and delivering highly personalized experiences.
The most effective AI agents seamlessly combine natural language understanding, omnichannel capabilities, and advanced analytics to meet customer expectations across various platforms. Moreover, implementing AI agents is increasingly accessible, requiring no coding skills and often involving simple, guided setup processes.
If you’re looking to streamline support, now’s the time to put AI to work.
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Frequently asked questions
Tidio is an all-in-one customer service platform that helps businesses communicate with their customers in real time through live chat, chatbots, and AI-powered automation. It combines multiple communication channels, including email, social media, and website chat, into a single dashboard to streamline customer support and boost engagement.
Yes. Tidio uses artificial intelligence through its Lyro AI Agent and AI Copilot features. Lyro can autonomously handle repetitive customer inquiries in natural, conversational language, while AI Copilot assists human agents by suggesting replies and automating responses. Together, they make customer support smarter and more efficient.
Businesses using Tidio often see a significant ROI thanks to time and cost savings from automation. By resolving up to 67% of repetitive questions automatically, Lyro helps reduce response times and workload for agents, allowing them to focus on complex cases. This leads to lower operational costs and increased sales conversions, especially for ecommerce brands that rely on fast, personalized communication.
AI agents use advanced natural language processing and machine learning to understand context, learn from interactions, and provide more human-like responses compared to rule-based chatbots.
AI agents analyze customer inputs using NLP, understand intent, access knowledge bases, and generate appropriate responses while learning from each interaction to improve future performance.
While AI agents handle routine inquiries effectively, human agents remain essential for complex issues and relationship building that require empathy and nuanced understanding.
Leading AI agent platforms implement enterprise-grade security measures, including data encryption, secure API connections, and compliance with privacy regulations like GDPR.
Tidio and Zoho Desk offer excellent AI agent solutions for small businesses with user-friendly interfaces and comprehensive features suitable for growing companies.
