12 Essential Performance Metrics for Customer Service
Can you tell the difference between FRT and FCR? Find out everything you should know about customer service performance metrics in one article.
What Is Customer Service Automation? [Full Guide]
Discover all you need to know about customer service automation to effectively put your client support on autopilot. Check out the pros, cons, and best software to use for your automated customer service.
Chatbot vs Live Chat: Which Is Best for Customer Service?
Live chat and chatbots both offer a way for customers to communicate with businesses. Find out more about how they work and when you should use each one.
10 Best Practices for Ecommerce Customer Service
Wondering how to improve your ecommerce customer service quickly? Learn all you need to know about ecommerce service with ten bulletproof practices and grow your business efficiently.
What Is Ecommerce Automation and How to Use It?
Learn all you need to know about ecommerce automation and how to use it. Check out the best ecommerce automation tools to put your business on autopilot and fully focus on its growth.
The Ultimate Guide to Shopware Ecommerce Platform
Learn how to get started with Shopware for ecommerce. Discover the main features of the platform and how to configure your new cloud-based store.
15 TikTok Statistics & Trends You Should Know in 2022
Learn key statistics and trends about TikTok usage, including who uses the app, why they use it, and how much time they spend on it. Find TikTok statistics for your marketing and research projects.
Chatbot Analytics: 9 Key Metrics You Must Track in 2022
Find out what chatbot metrics and KPIs you should measure in order to optimize your messages and user experience. Learn how to get actionable insights from your chatbot data.
9+ Best Open Source Chatbot Frameworks Compared
Learn all you need to know about chatbot frameworks, including what they are and why you should consider using them. Discover the best open source bot frameworks and how to choose the right one for your business.
35 Best Books for Business Owners and Entrepreneurs
Discover the best books for business owners. Find out what to read for business growth and success.
13 Best Ecommerce Live Chat for Online Stores in 2022
Check out the best ecommerce live chat software with pros, cons, and pricing. Learn what live chat for ecommerce is and how to choose the best one for your business.
17 Best Shopify Plugins For Your Ecommerce in 2022
Learn what Shopify plugins are. Discover the best add-ons for your ecommerce website with detailed reviews of main features, star ratings, and pricing.
