Retail Customer Service [Tips, Skills & Examples]
Learn the importance of retail customer service. Discover examples of good & bad customer service in retail stores. Check out tips to help you improve.
Top 20 Best Customer Service Books You Need To Read
Looking into transforming the way your company handles customers? Check out the 20 best customer service books that can help you improve your business.
13 Top Customer Success Interview Questions [+Best Answers]
Not sure what to ask candidates applying for customer success roles? Or maybe you don’t know how to answer the interview questions? Either way, we’ve got you covered.
Customer Service Scenarios for Role Plays [Examples]
Not sure how to deal with difficult customers? We’ve got you ready-to-use customer service role-play scripts for training and onboarding.
How to Build Customer Experience (CX) Strategy
Here’s how to define a great digital customer experience strategy. Read on to find out what are best practices to improve customer experience. There are also examples of how real businesses develop CX strategies.
Best Practices for Customer Onboarding [2022]
Customers who don’t understand what a product does are very likely to churn. In this article, we show you how you can avoid this situation thanks to a well-designed onboarding process.
Customer Success 101: Definitions, Importance, & More
What is customer success? In this article, we explain all the basic principles and metrics. You’ll also see examples of customer success stories and useful tools.
6 Ways to Improve Your Company’s Customer Focus
What is customer focus and how to improve it? Everything you need to know to introduce customer-centric business culture to your company.
Bad Customer Service [5 Examples & How to Fix It]
Check out these five bad customer service examples and learn how to tackle similar situations. See tips for business owners and customers.
10 Best Customer Database Software Solutions for 2022
Explore the best free and paid customer database tools. Top features, reviews, pros and cons, and video tutorials included. Find the right CRM app for your business.
25 Customer Service Email Templates [+Best Practices]
Learn everything you need to know about writing excellent customer service emails. We cover the best tips and give you 25 sample emails you are free to use.
What Are 8 Customer Needs and How to Identify Them?
Everything you must know about customer needs analysis and using it to improve your sales and customer service.
7 Ways to Deliver Excellent Customer Service [Examples]
What are the most important things in customer service? Learn how to provide outstanding customer service and build customer loyalty.
Will AI Take Your Job? Fear of AI and AI Trends for 2022
Is artificial intelligence good or bad? Learn about the results of our survey on AI fears. Find out who is afraid of losing their jobs to AI technologies and who welcomes the AI revolution.
Why Is Customer Service Important? [10 Compelling Reasons]
Customer service is key to customer retention, increase in profit, and improving the company’s image. Check out these 10 reasons that will answer all your questions and make your doubts disappear.
What’s Customer Engagement? [Importance + Strategies]
Turn visitors into your brand’s loyal fans with these 10 engagement strategies. Check what other companies excel at customer engagement and learn from their example.
