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Latest Customer Success
12 Essential Performance Metrics for Customer Service
Can you tell the difference between FRT and FCR? Find out everything you should know about customer service performance metrics in one article.
10 Best Practices for Ecommerce Customer Service
Wondering how to improve your ecommerce customer service quickly? Learn all you need to know about ecommerce service with ten bulletproof practices and grow your business efficiently.
12 Crucial Customer Success Metrics & KPIs [2023]
Learn how to measure customer success with these KPIs. Discover the importance of customer success metrics and create your own dashboard.
13 Top Customer Success Interview Questions [+Best Answers]
Not sure what to ask candidates applying for customer success roles? Or maybe you don’t know how to answer the interview questions? Either way, we’ve got you covered.
Best Practices for Customer Onboarding [2023]
Customers who don’t understand what a product does are very likely to churn. In this article, we show you how you can avoid this situation thanks to a well-designed onboarding process.
What Is a Customer Success Manager? [All You Need to Know]
The customer success manager’s role is quite crucial to both the customer’s and company’s success. But what do they do exactly? Let’s find out!
Customer Satisfaction Survey: 100+ Sample Questions & Guide
Learn all you need to know about customer satisfaction surveys. We cover different types and give you a list of 100+ sample questions you’re free to use.
What Is Customer Experience? [Definition & How to Improve]
Everything you need to know about customer experience. What does it mean, why is it important, and how to improve the overall CX offered by your business.
99 Customer Experience Statistics & Interesting CX Trends [2023]
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
What is Customer Retention? 8 Best Strategies [+Apps]
The biggest difference between growing and underperforming companies is customer retention. This guide will teach you how to invest in customer retention so your business can keep growing.
A Quick Guide to Consumer Behavior [+ Examples]
The secret to more sales lies in understanding consumer behavior. This guide will help you understand your buyers and what they want from your business.
How to Create a Chatbot for Free in 2023 [No Coding]
See how to create a chatbot in eight easy steps, without coding. Read the best tips for chatbot building.
Customer Support vs. Service [Definition + Software]
Learn all about what customer support is today and why it's important to the company's growth. Discover practical tips on building support teams and the best support software.
7 Tips to Get More Business Reviews
There is nothing better than tons of flattering reviews next to the app logo as they ensure greater exposure, improve SEO and provide valuable feedback. So, how can your app earn those five-star reviews?
What Is Customer Relations? Definition, Best Practices & Benefits [+9 Examples]
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
17 Key Customer Service Skills [List & Resume Examples]
What are the most important qualities of good customer service? Discover essential skills your customer service team should work on. Or find out which ones you should put on your resume.
7 Types of Customers [And How to Satisfy Their Needs]
Learn how different types of customers engage with your brand and website to help them achieve their goals and increase conversion and retention rates.
6 Steps to Measure Customer Satisfaction [Metrics, Pros & Cons]
Happy customers stay with a company longer. This guide will walk you through the measuring process and show how to determine the degree of customer satisfaction.
How to Deal With Angry Customers in 5 Easy Steps
How should you respond to a customer claim when the customer is at fault? How to handle an angry customer? Find out in our complete guide to dealing with difficult and irate customers.
26 Ways to Increase Online Sales for Ecommerce Stores
Traffic with a really low conversion rate is the issue that many e-commerce owners face. Take those 6 steps and fix it.
