Learn how to measure customer success with these KPIs. Discover the importance of customer success metrics and create your own dashboard.
Not sure what to ask candidates applying for customer success roles? Or maybe you don’t know how to answer the interview questions? Either way, we’ve got you covered.
Customers who don’t understand what a product does are very likely to churn. In this article, we show you how you can avoid this situation thanks to a well-designed onboarding process.
The customer success manager’s role is quite crucial to both the customer’s and company’s success. But what do they do exactly? Let’s find out!
Learn all you need to know about customer satisfaction surveys. We cover different types and give you a list of 100+ sample questions you’re free to use.
Everything you need to know about customer experience. What does it mean, why is it important, and how to improve the overall CX offered by your business.
Customer feedback lets you understand the changing needs and expectations of customers. This guide will walk you through the essential customer feedback strategies and tools to speed things up.
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
The biggest difference between growing and underperforming companies is customer retention. This guide will teach you how to invest in customer retention so your business can keep growing.
The secret to more sales lies in understanding consumer behavior. This guide will help you understand your buyers and what they want from your business.
Learn how to create chatbots that engage your potential customers, collect email addresses, and boost your sales.
Learn all about what customer support is today and why it's important to the company's growth. Discover practical tips on building support teams and the best support software.
There is nothing better than tons of flattering reviews next to the app logo as they ensure greater exposure, improve SEO and provide valuable feedback. So, how can your app earn those five-star reviews?
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
Building brand loyalty by improving the customer experience is one of the most powerful modern ecommerce strategies. Can chatbots help you with it?
Still struggling with low sales? That’s because today’s customers are bored with queuing in telephone lines. They need speedy responses and 24/7 assistance. They need chatbots.
What are the most important qualities of good customer service? Discover essential skills your customer service team should work on. Or find out which ones you should put on your resume.
There are four types of customers you can come across in sales and customer service. Learn what these types are and how to approach them.
Happy customers stay with a company longer. This guide will walk you through the measuring process and show how to determine the degree of customer satisfaction.
Live chat and chatbots. A perfect combination for a lead generation. Learn how to use these two tools to win new leads for your business.
How should you respond to a customer claim when the customer is at fault? How to handle an angry customer? Find out in our complete guide to dealing with difficult and irate customers.
Live chat has the highest consumer satisfaction rate at 92%. What makes live chat such a popular communication tool and how can your online business benefit from using it?