Do you know if your customers are satisfied or dissatisfied? Or what new products and features they really want? A CSAT survey will help you find it out. Here’s how to create it.
Customer feedback lets you understand the changing needs and expectations of customers. This guide will walk you through the essential customer feedback strategies and tools to speed things up.
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
The biggest difference between growing and underperforming companies is customer retention. This guide will teach you how to invest in customer retention so your business can keep growing.
The secret to more sales lies in understanding consumer behavior. This guide will help you understand your buyers and what they want from your business.
This ultimate guide covers all of the bases related to the customer support subject matter - definitions, best practices, useful skills and a little bit of history as well.
There is nothing better than tons of flattering reviews next to the app logo as they ensure greater exposure, improve SEO and provide valuable feedback. So, how can your app earn those five-star reviews?
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
Building brand loyalty by improving the customer experience is one of the most powerful modern ecommerce strategies. Can chatbots help you with it?
Still struggling with low sales? That’s because today’s customers are bored with queuing in telephone lines. They need speedy responses and 24/7 assistance. They need chatbots.
Superior customer service is essential to competing and winning in any market. See examples of over 25 customer service skills employers & customers hold in high esteem.
There are four types of customers you can come across in sales and customer service. Learn what these types are and how to approach them.
Happy customers stay with a company longer. This guide will walk you through the measuring process and show how to determine the degree of customer satisfaction.
Live chat and chatbots. A perfect combination for a lead generation. Learn how to use these two tools to win new leads for your business.
Customer complaints are an integral part of customer service but not always easy to deal with. Solve the issues and keep your customers happy by following 5 simple rules.
Live chat has the highest consumer satisfaction rate at 92%. What makes live chat such a popular communication tool and how can your online business benefit from using it?