This ultimate guide covers all of the bases related to the customer support subject matter - definitions, best practices, useful skills and a little bit of history as well.
Taking care of current clients is more cost-effective than finding new ones. This is why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
There is nothing better than tons of flattering reviews next to the app logo as they ensure greater exposure, improve SEO and provide valuable feedback. So, how can your app earn those five-star reviews?
Building brand loyalty by improving the customer experience is one of the most powerful modern ecommerce strategies. Can chatbots help you with it?
Still struggling with low sales? That’s because today’s customers are bored with queuing in telephone lines. They need speedy responses and 24/7 assistance. They need chatbots.
Customer service is more than serving people - it’s about improving their experiences with high-quality assistance that emphasizes good communication, technological prowess, empathy, curiosity and writing skills.
There are four types of customers you can come across in sales and customer service. Learn what these types are and how to approach them.