Latest Customer Success
Can you tell the difference between FRT and FCR? Find out everything you should know about customer service performance metrics in one article.
Wondering how to improve your ecommerce customer service quickly? Learn all you need to know about ecommerce service with ten bulletproof practices and grow your business efficiently.
Learn how to measure customer success with these KPIs. Discover the importance of customer success metrics and create your own dashboard.
Not sure what to ask candidates applying for customer success roles? Or maybe you don’t know how to answer the interview questions? Either way, we’ve got you covered.
Customers who don’t understand what a product does are very likely to churn. In this article, we show you how you can avoid this situation thanks to a well-designed onboarding process.
The customer success manager’s role is quite crucial to both the customer’s and company’s success. But what do they do exactly? Let’s find out!
Learn all you need to know about customer satisfaction surveys. We cover different types and give you a list of 100+ sample questions you’re free to use.
Everything you need to know about customer experience. What does it mean, why is it important, and how to improve the overall CX offered by your business.
We surveyed 1,000+ online shoppers in the US to probe into the latest customer experience trends. Dive into our original customer service statistics for 2021.
The biggest difference between growing and underperforming companies is customer retention. This guide will teach you how to invest in customer retention so your business can keep growing.
The secret to more sales lies in understanding consumer behavior. This guide will help you understand your buyers and what they want from your business.
See how to create a chatbot in eight easy steps, without coding. Read the best tips for chatbot building.
Learn all about what customer support is today and why it's important to the company's growth. Discover practical tips on building support teams and the best support software.
There is nothing better than tons of flattering reviews next to the app logo as they ensure greater exposure, improve SEO and provide valuable feedback. So, how can your app earn those five-star reviews?
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
What are the most important qualities of good customer service? Discover essential skills your customer service team should work on. Or find out which ones you should put on your resume.
Learn how different types of customers engage with your brand and website to help them achieve their goals and increase conversion and retention rates.
Happy customers stay with a company longer. This guide will walk you through the measuring process and show how to determine the degree of customer satisfaction.
How should you respond to a customer claim when the customer is at fault? How to handle an angry customer? Find out in our complete guide to dealing with difficult and irate customers.
Traffic with a really low conversion rate is the issue that many e-commerce owners face. Take those 6 steps and fix it.