Learn about the latest trends in different customer service types and how to create an omnichannel experience to satisfy the needs of your customers.
Shopping cart abandonment can be painful to ecommerce owners, but you can easily fix the most common issues. Why should you care? Because ecommerce competition is tough. Optimizing every aspect of your online store is a way to stand out.
Find out which skills can help you deliver better customer service as a live chat operator.
How should you respond to a customer claim when the customer is at fault? How to handle an angry customer? Find out in our complete guide to dealing with difficult and irate customers.
Find out why launching a chatbot can be beneficial for your store and discover the best platforms that offer ecommerce bots. Check out the best ecommerce chatbot examples on the market.
Learn what live chat is and find out more about its benefits. Discover how it works and how to add one to your website.
Traffic with a really low conversion rate is the issue that many e-commerce owners face. Take those 6 steps and fix it.
Discover all you need to know about chatbots and how they work. Explore the most common use cases and find out the benefits that come with using bots in your business.